Refund policy

 

30-DAY RETURN POLICY 

New, Unworn Shoes: We are happy to provide free shipping and a full refund (minus a 4% restocking fee) on returns for your UNWORN shoes. A full refund will be issued if the product is returned within 30-days of the date the product was delivered for United States customers only.  We will provide a free return shipping label via email. Please do not tape the shipping label directly on the shoe box when returning. 

Worn Shoes: We are happy to provide free shipping and store credit on returns for your slightly worn shoes. Products returned in slightly worn condition are eligible to receive store credit for the current retail value of the purchase. This means that if you purchased the shoe at full price and it is on sale when you return, the credit will be given based on the current sale price. Store credit will be issued if the product is returned within 30-days of the date the product was delivered for United States customers only.  Slightly worn condition is at the discretion of staff. Extensive wear will not be accepted for store credit. 

Please note that while we want you to be happy with your purchases, an excessive number of used returns within a twelve-month period may limit your eligibility for exchanges or store credit. 

To start a return please login to account and select the return option on the product you would like to return. 

You can also email info@7kft.co or call 719-221-0529. 

Clearance Items are Final Sale: Any item marked "Clearance" is final sale and not returnable.  This includes gently worn shoes in the "Garage Sale" site. 

Items Under $100 value: Items under $100 returned within 30 days are subject to the same policy for shoes (above), but will incur $6.99 shipping.

Canadian Customers must pay a $10 return fee. Australian customer must pay a $20 return fee. All return labels processed through 7000 Feet Running Company are paid for by 7000 Feet Running Company.

If you have any questions please contact info@7kft.co

We reserve the right to not provide free return labels. 

RETURN PACKAGING 

All shoes must be returned in their original shoebox. We recommend packaging the shoebox inside another protective box or bag. Do not stick the shipping label directly onto the shoebox — any returns packaged this way will be considered a used product and store credit will be issued.

ORDER CANCELATION

Any orders cancelled by customer request prior to shipment will be charged a 5% of the total cost of the footwear. Any orders cancelled by 7000 Feet Running Company will receive a full refund. 

7000 FEET CASH

Purchases of more than $100 will receive a 10% in-store credit for future purchases.  Credit will not be earned on transactions where store credit or a discount code is applied. Credits cannot be combined with any discounts. The credit will expire 1 year from your last purchase. 

EXCHANGES

We most certainly can offer exchanges. There two ways we offer exchange.

1.) The slowest option is we will send you a return label for the pair you would like to exchange and when they arrive at our shop we will send the preferred pair.

2.) You can purchase the preferred pair of shoes from our site and they will ship same day if ordered before noon Mountain Time. We will send you a return label for the other pair your would like a refund for. 

Please reach out to info@7kft.co and or call us at 719-221-0529 to start the exchange process. 

 

RETURNING MULTIPLE ORDERS AT ONCE
You can return multiple orders together. Please set up ALL returns by emailing info@7kft.co and choose just ONE return label (if you are in the USA) to send back your shoes; we will only charge you for the label that is used to send back your shoes. Please make sure to include all invoices so we can identify your returns and refund you accordingly.

 

CAN I RETURN SHOES AT MY OWN COST?
If you want to send the shoes back at your own cost, please send the shoes back to us at the address below. BE SURE TO INCLUDE YOUR ORDER INVOICE SO WE CAN IDENTIFY YOUR RETURN:

7000 Feet Running Company

140 W. First Street, Unit A

Salida, CO

United States of America

 

MIS-SHIPMENTS

Apologies if you received a mis-shipment! We are happy to help you get you the correct items that you ordered! Please email us at info@7kft.co with your order number, what you did or did not receive, and what we need to send to you. We will then provide you with a pre-paid shipping label to return the is-shipment and expedite the correct order to you!


RETURN QUESTIONS

If you have any questions about returns, please email us at info@7kft.co

Updated as of 9/13/2025 at 10:16 MTN