Cancellations, Returns and Exchanges

 

CANCELLATION POLICY 

We are happy to cancel any order that has not been received by UPS and or USPS. Any order canceled before our guaranteed processing time of same day shipping before 12:00pm MTN and next after 12:00pm will incur a $10 processing fee. Please email orders@7kft.co and or call 719-221-0529 between 9am and 6pm MTN to cancel your order. 

RETURN POLICY 

If you make a purchase online we are happy to accept returns for your UNWORN shoes for a full refund on the retail price only, WITHIN 60 DAYS OF THE ORIGINAL INVOICE DATE.

If you make a purchase in store we are happy to accept returns for your UNWORN shoes for a full refund on the retail price only, WITHIN 30 DAYS OF THE ORIGINAL INVOICE DATE.

 Please email orders@7kft.co or begin the return process by clicking on this link. Please note, shoes returned with any wear and tear, including dirt, scuffs, scratches and other signs of wear will not be refunded, exchanged, or credited and will be returned to the customer. Shoes purchased during a sales period CAN be returned for a refund.

 

SHOES MUST BE RETURNED IN NEW, RESELLABLE CONDITION.

WORN SHOES ARE NOT RETURNABLE.

EXCHANGES
We offer exchanges. If you need another size or style, please enter your return request to orders@7kft.co. If you had a discount on your original order, please email or call us with your new order number so we can match the discount.

If you receive any order as a gift and need a new size, please email us so we can set up the return for you as we do not offer direct exchanges. 

RETURNING MULTIPLE ORDERS AT ONCE
You can return multiple orders together. Please set up ALL returns by emailing orders@7kft.co and choose just ONE return label (if you are in the USA) to send back your shoes; we will only charge you for the label that is used to send back your shoes. Please make sure to include all invoices so we can identify your returns and refund you accordingly.

CAN I RETURN SHOES AT MY OWN COST?
If you want to send the shoes back at your own cost, please send the shoes back to us at the address below. BE SURE TO INCLUDE YOUR ORDER INVOICE SO WE CAN IDENTIFY YOUR RETURN:

7000 Feet Running Company

140 W. First Street, Unit A

Salida, CO

United States of America

MIS-SHIPMENTS

Apologies if you received a mis-shipment! We are happy to help you get you the correct items that you ordered! Please email us at Andrew@7kft.co with your order number, what you did or did not receive, and what we need to send to you. We will then provide you with a pre-paid shipping label to return the is-shipment and expedite the correct order to you!

WORN SHOE RETURNS

We are not able to accept returns on worn shoes of any kind. If our returns team determines that your shoes show signs of wear, you will be notified via email and your shoes will be sent them back to you; NO EXCEPTIONS WILL BE MADE. Please note, that if your worn shoes are lost in transit once they are sent back to you, 7000 Feet Running Company is not responsible for locating the missing package or refunding the cost of the shoes. If worn shoe returns are refused upon delivery, the worn shoes will be donated to a local charity.

 

RETURN QUESTIONS

If you have any questions about returns, please email us at Andrew@7kft.co